Next Up Previous Contents Index
Next: Meetings: December '82 Up: Quality Department Priorities Previous: Regression Testing

Cost of Quality

Quality shall prepare and present, on a monthly basis, reports to management on the direct costs incurred by AI as a result of quality problems. These reports shall include customer support time, product replacement costs, lost production time, and any other costs traceable to shipment to customers of product failing to meet AI specifications.

Editor: John Walker